Right of Revocation and return Requirements

For all purchases of our products via our Online Shop (with the exception of certain products; cf. the restrictions about revocation below), you as a consumer have the right of revocation within 14 days of receipt of the products without giving reasons. You may withdraw from the contract within 14 days of receipt of the goods or a third party named by you, who is not a carrier, by returning the goods to us or by informing us in writing (e.g. a letter sent by post or e-mail) of your decision to withdraw from the contract. The 14-day return period begins on the day after receipt of the goods and is deemed to have been observed if the goods or the notice of cancellation are handed over to the post office or another transport company for return or dispatch on the last day. You can use the sample revocation form, which is available under the following link http://krokus-store.com/downloads/revocation_form.pdf, which is, however, not mandatory.

The prerequisite for exercising the right of withdrawal is that you return the goods to us unused, complete, and intact, if possible, in the original packaging. The goods including the completed return slip must be sent to the above address.

Consequences

If you revoke the contract, and if the goods are properly returned, we will refund the total price paid by you, including delivery costs (except for costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than 14 days from the day on which we receive notification of your revocation of this contract or on which we receive the goods. Refunds will be made according to the method of payment originally used and will always be paid to the relevant account used for payment, unless expressly agreed otherwise with you; in no event will you be charged for this refund. Please ensure that you have access to the account specified, as Krokus-Store accepts no liability in this regard. 

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

The return of a product is at the expense and risk of the customer. Please obtain confirmation of your return and retain this confirmation. In the event of a lost package, your return can only be credited upon presentation of this document.

You will only be liable for any loss of value of the goods if such loss of value is resulting from the handling of the goods other than what is necessary to ascertain their condition, properties, and operation.

Restrictions on withdrawal

The right of revocation does not apply

to contracts for the delivery of products that have been individualized according to your own specifications or that are clearly tailored to your needs (socalled customerspecific, individualized products).

to the delivery of products that are not suitable for return for health or hygiene reasons and whose packaging has been opened after delivery.

to the delivery of sound storage media such as CDs on which the seal has been removed or broken.

Source: General Terms and Conditions